To edit this page, log in to your control panel and go to Storefront > Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Returns Policy
If you are not entirely satisfied with your purchase, we’re here to help.
- Returns You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
- We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you have any questions on how to return your item to us, contact us.
Shipping
Orders in the following postcodes will be delivered by us on our own vehicle at a time arranged with you:-
EX1 EX2 EX3 EX4 EX5 EX6 EX8 EX9
All other orders will be sent via royal mail or courier. We aim to despatch your order within 24 hours of receipt excluding weekends.